Privacy policy.
Our Privacy Policy sets out how your personal information is collected, used, and shared when you visit our website. You have the right to access and update the personal information we hold about you. You can also choose when and how we communicate with you and can opt out at any time.
Personal information we collect
When you purchase a product, register to receive our emails, or contact us, personal data you provide, such as your name, contact details, telephone number, transaction history, and payment information, will be collected.
When you browse our website whether or not you purchase a product or register to receive our emails, we will collect user information such as your location, language, assumed gender, IP address, when you visited our website how you arrived on our website, the pages you visited, how long you spend browsing individual pages on our website, any products you have viewed, purchased, or put in your basket, and the browser (where applicable) and device you used to access our website.
How we may use your personal data
We may use your personal data in the following ways:
to fulfill your order - we require your identification, contact and payment information to enable us to enter into a contract with you and are unable to do so without this information (please note that we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfill any contractual obligations such as refunds, etc. and to meet any legal obligations for the retention of transactional data)
to tell you about similar products and services, or products and services that you ask us to send you information about, by email, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms
to provide you with services you request from us
to administer our website
to analyse, and improve, the use of our website and retail offering, including how you move around our website
to keep in touch with you regarding your marketing preferences
to keep our website and network safe and secure
to process payments, and detect and prevent fraudulent transactions and/or any other criminal activity (we may pass your details to a third party to carry out these functions)
We process this data where you have given us consent to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services.
We are committed to safeguarding and preserving the privacy of our clients.
Sharing your personal information
Our website is hosted on the Squarespace.com platform. Squarespace.com provides us with the online platform that allows us to provide our services to you. Your data may be stored through Squarespace.com’s data storage, databases and the general Squarespace.com applications. They store your data on secure servers behind a firewall.
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Cookies
Cookies are small pieces of data stored on your computer’s browser when you visit some websites, they are usually used to keep track of movements and actions on a site.
Squarespace uses some necessary cookies because they allow visitors to navigate and use key features on this site.
Squarespace analytics cookies allow Squarespace to collect information on our behalf about how visitors interact with our site. Storing these cookies is how Squarespace populates the data in Squarespace anlaytics, such as traffic sources and unique visitors.
Cookies used by this website:
Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.
Cookie Name
Some of the cookies we use are:
Crumb, Session, Prevents cross-site request forgery (CSRF).
Test, Session, Investigates if the browser supports cookies and prevents errors.
Contact us
For more information about our privacy policy or if you If you would like to: access, correct, amend or delete any personal information we have about you, please contact us by email at caroline@wellwithnature.uk